Question 1

How does remote computer repair work?

Accepted Answer

I use a secure, encrypted remote connection tool to access your computer over the internet. You'll be able to watch everything I do on your screen in real time. Simply book a session, download a small connection file I send you, and I take care of the rest.

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Question 2

Is remote access safe and secure?

Accepted Answer

Absolutely. I use industry-standard encrypted connections (the same technology used by banks and corporations). You remain in full control at all times and can disconnect the session whenever you wish. I never access your computer without your explicit permission.

Question 3

What issues can be fixed remotely?

Accepted Answer

Most software-related issues can be resolved remotely, including virus removal, Windows repair, performance optimisation, software installation, driver updates, email setup, and general troubleshooting. Hardware issues (such as screen replacement or physical damage) require in-person service.

Question 4

How long does a typical repair take?

Accepted Answer

Most issues are resolved within 1–2 hours. More complex problems like data recovery or full Windows reinstallation may take 2–4 hours. I always provide an estimated timeframe before starting work.

Question 5

What are your prices?

Accepted Answer

I offer competitive, transparent pricing with no hidden fees. Every job begins with a free 15-minute diagnostic consultation so I can assess your issue and provide an accurate quote before any work begins. You are never charged without agreeing to the price first.

Question 6

Do I need to be tech-savvy to use the service?

Accepted Answer

Not at all. I guide you through every step of the process in plain, easy-to-understand language. All you need is a working internet connection — I handle everything else.

Question 7

What if the problem cannot be fixed remotely?

Accepted Answer

If I determine that the issue requires physical repair (such as a hardware fault), I'll advise you on the best next steps. For local customers, I offer collection and delivery services for hardware repairs such as SSD upgrades and screen replacements.

Question 8

Do you offer ongoing support or maintenance plans?

Accepted Answer

Yes. I offer regular maintenance check-ups to keep your computer running optimally. I can schedule periodic tune-ups, security checks, and updates to prevent problems before they occur.

Frequently Asked Questions